Case Studies


At Infinikey Solutions we understand that a well-crafted employee handbook is essential for establishing clear expectations, fostering a positive work environment, and ensuring compliance with labour laws. When Society Coffee approached us with the task of designing a comprehensive and engaging employee handbook, we saw an exciting opportunity to contribute to the success of a growing business that prides itself on quality and customer service.

Society Coffee, renowned for its flavourful coffee and welcoming atmosphere, sought to create a handbook that would not only detail policies and procedures but also reflect its unique culture and values. Our objective was to develop a resource that would serve as a foundational tool for new hires and a reliable reference for existing employees, thereby enhancing overall operational efficiency and employee satisfaction.


The primary objectives that Society Coffee looked towards achieving through formulating an employee handbook are as following

  • A clear direction for management for hiring and onboarding new employees;
  • Ensure compliance with local laws and regulatory requirements ;
  • Providing a structure for regular operations and occurrences at the workplace such as matters pertaining to compensation, vacations and incident reporting etc ;
  • Lay out responsibilities and duties for every job role;
  • Set up clear expectation against which employee performance can be measured; and
  • Standardisation of recipes for beverage items on the menu.

Results Achieved

After the brief had been fulfilled and handed over to the client, the following results were achieved:

Enhanced Clarity and Consistency:

The employee handbook provided a greater clarity to both the management as well as line workers in understanding the policies governing the day-to-day running of the coffee shop, thus standardising practices from top to the bottom. This consistency helped employees understand their roles, responsibilities, and the expected standards of behaviour, leading to fewer misunderstandings and conflicts.

Improved Regulatory Compliance:

By detailing the relevant labour laws, workplace safety regulations, and anti-discrimination policies, the employee handbook formulated by Infinikey Solutions for the client helped ensure that the Society Coffee was in compliance with regulations. This also helped the client in the long term by providing legal armour in the event of any dispute, where the client could show without a shadow of doubt that employees were informed of rules and consequences.

Streamlined Onboarding Process:

The comprehensive employee handbook not only helped the client with the onboarding process, but also served as a key information resource for new employees, thus helping them with getting adapted to the company’s culture, values and expectations in a more effective and efficient manner. This not only impacted integration of new hires, but also their productivity, where new hires performed well from the get go.

More Effective Performance Management:

With clear performance expectations and disciplinary procedures outlined in the handbook, managers were able to handle performance issues more effectively. This ensured that performance evaluations are fair, and based on standardised criteria, leading to better performance management.

Standardisation of Recipes and Hygiene Guidelines

The employee handbook also laid out in detail how all the drinks and recipes were to be prepared with proper proportions, so less time was required to train baristas to make coffee and other beverages. This also provided them with a written recipe to fall back on in the event there was any confusion with regards to how beverages were to be prepared. This also significantly reduced the margin of error for standardised orders by providing standardised recipes.

With the assistance provided by Infinikey Solutions, the client was able to successfully establish clear guidelines, ensure legal compliance and streamline the onboarding process. This highlights the significant impact a well-crafted policy guide can have on improving organisational efficiency, consistency, and overall workplace effectiveness.