Case Studies

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Timber Triumph

The role of suppliers serves as the linchpin of their respective industry, especially within the construction industry, providing the essential raw materials needed for building projects across the nation. Their reliability ensures the uninterrupted flow of raw materials, crucial for meeting the demands of infrastructure development and housing construction. Beyond the construction sector, these suppliers have a ripple effect on the broader economy as well.

One such supplier, Alpha Timber decided it was time to set down structured Standard Operating Procedures, as well as WHS compliance protocols to ensure the safety of employees.  To do so, they decided to engage Infinikey Solution’s services, who completed the task for the client during the given time frame.

During the course of developing processes and procedures for Alpha Timber, Infinikey Solutions was able to identify key problem areas in the management of the business, and offered comprehensive solutions in order to counter the current issues they were facing and also as coverage in case of any problems that might have occurred in the future.

The biggest issue that Alpha Timber was facing was the complete absence of structure in terms of its Human Resource Policy. Without having an employee management and ethics SOP in place, Alpha Timber was ‘winging it’ on a day-to-day basis. Furthermore, there was no system in place for rewarding good performance, as well as discouraging slip-ups and misconduct. A code of conduct was designed for employees for day-to-day activities, organisational interactions as well as communications with customers. Furthermore, expectations and responsibilities were laid out in a clear and concise manner for employees as well as management.

In the course of formulating a robust human resource policy, Infinikey Solutions set up a Check-in Performance Enhancement Tool, which would facilitate future discussions on current performance as well as planning developmental activities for all the staff. In addition to that, KPIs were also employed to measure employees’ performance as well as the reward system for them to achieve their targets.

We also formulated a comprehensive policy with regards to addressing of grievances, regular meetings, as well as trainings and confidentiality practices.

With our tailored policy solutions, we have revolutionised the Alpha Timber’s operations, cultivating a dynamic workforce that drives efficiency and innovation. Our partnership has not only optimised internal processes but also positioned the company as a leader in sustainability and employee satisfaction within the construction industry.

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